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Application Engineer

Reference
EPR005725
Posting Reference
Location
Houston, TX, USA
Type
Full Time

EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.


The Steam Turbine Application Engineer has responsibility for Steam Turbine technical product strategy, opportunity evaluation and supports the proposal process for contract bids. It provides technical support for evaluation and resolution of customer issues and interfaces with customers, and operational business units. Develop and promote technical solutions and provide technical scope validation and other engineering and technical input to the ITO process in order to ensure efficient response to customer inquiries. As part of the Commercial team ensure visibility and mitigation of technical risks. Provide technical input to product/scope standardization within the designated product line.

Job Responsibilities

  • Provide regional and product staff support in developing business strategy.
  • Provide support to regions to evaluate steam turbine aftermarket opportunities.
  • Work with regional sales and engineering to develop specific project strategy to maximize win potential with profitable project execution.
  • Assist in the creation of cost models and participation in DOA reviews.
  • Work with sales to understand customer drivers on a sales opportunity and to develop and refine the sales strategy based on the commercial benefits of OneEthos products and/or commercial structures to the customer
  • Support proposal development and writes technical proposals targeted to the opportunity, customer drivers, and sales strategy
  • Manage proposal volume within their queue, with appropriate management techniques, to meet internal and external deadlines
  • Review proposal request information (RFQs, bid docs, etc.) and provides required support,
  • Gather technical data and assembles data into well-written, sophisticated details for proposals
  • Excellent organization skills; able to manage multiple assignments simultaneously
  • Support contract negotiations with timely document edits and internal review and approvals
  • Support deal reviews and approvals
  • Support Extra Work process for all work in assigned region
  • Participate in customer complaint issue resolution as required either resulting from a direct EthosEnergy activity issue or as requested to support other investigations based on knowledge held.
  • Troubleshoot Turbines and their auxiliaries to support field life extension, improve output, increase performance or reapplication.
  • Perform on site technical disposition of units during the normal outage cycle
  • Support Ethos repair shops to augment technical support as required
  • Provide technical support and resolution services to EthosEnergy businesses in relation to issues dealt with through the workshops or field activities on an associated knowledge base, turbine performance, turbine mechanical design, and plant optimization.
  • Work closely with field sales to maximize opportunities with focus on customer specific sales strategies and determining market level pricing
  • Provide technical content and review for new marketing material
  • Develop and maintain product standards
  • Provide technical training to the sales team
  • Maintain all internal document control processes including hard copy and electronic storage
  • Work with regional and shop teams to obtain accurate estimate(s) for working being bid

Required Skills / Knowledge

  • Proficient computer skills in Word, Outlook, PowerPoint and Excel.
  • Proficient with SalesForce.Analytical thinker, able to work cross-functionally to proactively recommend solutions
  • Strong knowledge of Steam turbines, compressors, controls and generator
  • Excellent problem solving skills with the ability to translate market findings into new product/enhancement ideas
  • In depth knowledge of turbo machinery products and capabilities.
  • Extensive ability to investigate product capability extension including potential for design changes, upgrades and improvements which may be driven by (but not limited to) cost reduction, HSE issue resolution or new product implementation requirements (and market drivers)
  • Ability to lead and/or support Root Cause Analysis (RCA)
  • Communicate information effectively through both formal and informal means (i.e. verbal, written, and presentation)
  • Ability to influence customer and negotiate effectively
  • Demonstrate effective listening and presentation skills
  • Able to understand and capture CTQ and support strategy development
  • Knowledge of commercial risks (payment terms, margins, delivery, credit risk, warranty, title transfer, cash flow, performance guarantees)
  • Build relationships both internally and externally
  • Ability to propose and validate integrated technical solutions
  • Ability to turn the project over to operations highlighting any known scope, delivery, or technical issues
  • Understand our potential customers and partners and their challenges, and use this knowledge to develop a customer centric product plan
  • Capable of extracting information from previous proposals and knowledge to generate budgetary proposals lacking required information

Experience

  • Minimum of 8 years experience with Steam Turbines

Education Requirements

  • Bachelor’s degree in a relevant subject field, or equivalent work history

Physical Requirements

  • Must be able to stand for prolong periods of time, climb stairs, walk normal distances.
  • Estimated travel 30-50%, visiting Customer plant sites, and EthosEnergy Facilities.

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