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IT Intern

Reference
EPR005970
Posting Reference
Location
East Windsor, CT, USA
Type
Full Time

EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.


We are currently recruiting for an IT Intern to support our East Windsor site in Connecticut. This position will contribute in the resolution of open help desk tickets and incidents.

Job Responsibilities

  • Intune computer migration - Imaging computer systems
  • Wallingford shop relocation summer 2022
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Assist in the management of local hardware and software

Required Skills / Knowledge

  • Current student at a university with a major in IT and solid academic performance
  • Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
  • Must be customer-oriented and patient to deal with difficult customers.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues

Experience

  • Current student at a university with a major in IT and solid academic performance

Education Requirements

  • Current student at a university with a major in IT and solid academic performance

Physical Requirements

  • Must be able to move computer equipment including PCs, Servers, sometimes heavy boxes.

Apply today

To apply for this vacancy please click the button below and submit your details. We thank you for your application and interest, and we look forward to hearing from you!

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