Quality Assurance Manager

Job Responsibilities

• Coordinate all activities in the quality assurance areas.
• Oversee the calibration and underhook programs.
• Plan, organize and assign work to Quality Engineer assigned to the Spare Parts Manufacturing operations, and Quality Assurance Department personnel.
• Responsible for implementation and maintenance of Continual Improvement within the Quality Assurance department.
• Verify that customer work instructions are carried out.
• Responsible for Training & Certifying Internal Quality Auditors.
• Ensure that QA personnel are complying with the established safety practices and procedures.
• Evaluate employee performance and determine training requirements.
• Manage the Training Program and maintain training records.
• Solve departmental problems.
• Oversee the review of assembly and inspection records for completeness and audit errors.
• Maintain current Quality Manual, Quality Assurance procedures and Standard Operating Procedures (SOP’s).
• Ensure customer complaints are documented and addressed in a timely manner.
• Review Corrective Actions to ensure root cause is identified and effective corrective/preventive actions are implemented.
• Oversee the Supplier Quality Management Process.
• Ensure that labor hours are properly documented for the Quality Assurance Department.
• Maintain a safe and clean work area and follow all safety procedures and rules and properly wear all safety protective equipment as required.
• Conduct oneself in a businesslike manner and in the spirit of teamwork.
• Read and interpret complex drawings and blue prints.
• Chair the ISO 9001 Management Review and follow up meetings. Ensure action items from Management Reviews are completed.
• Coordinate with 3rd Party Registrar for ISO 9001 registration and surveillance audits.
• Perform special projects as assigned by management.

Required Skills / Knowledge

• Knowledge of company’s policies and procedures
• Knowledge of the requirements of JAR145 & FAR145
• Knowledge in an aviation component or accessories environment
• Strong knowledge of ISO9001/2000; AS9110 Quality Systems
• Strong knowledge of mechanical component overhaul or manufacture, in a highly regulated environment
• Knowledge of internal and third party auditing
• Knowledge of computer software (MS Office / spreadsheets / internet websites / PowerPoint / Outlook / MS Project & Access)
• Skilled in operating computers and office equipment (fax machines, copiers, phone systems)
• Skilled in basic data entry
• Skilled in management and supervising
• Skilled in analyzing and solving problems
• Skilled in paying attention to detail
• Skilled in oral and written communication (English)
• Ability to work with confidential information
• Ability to lead and conduct audits
• Ability to address and solve issues
• Ability to be proactive
• Ability to manage multiple priorities
• Ability to understand and interpret vendor invoices, statements and other requests for payment
• Ability to read, write, speak and understand English per FAA Regulations
• Ability to communicate effectively (both written and oral)
• Ability to follow written and oral instructions
• Ability to process data into useful information
• Ability to navigate internet
• Ability to think and concentrate for long periods of time
• Ability to organize workload to meet deadlines
• Ability to perform mathematical calculations related to job function
• Ability to work in a team environment
• Ability to be flexible with work schedule
• Ability to learn tasks required to perform the job

Experience

• 10-15 years related experience

Education Requirements

• BS Degree (or equivalent) in Quality Management or equivalent plus additional broad specialized training in an aviation or technical school, military training and 10-15 years related experience; or equivalent combination of education and experience.
• Airframe & Powerplant License preferred but not required.

Physical Requirements

• Must be able to sit/stand for up to 8 hours
• Must be able to look at computer monitor for up to 8 hours
• Must be able to lift up to 50 lbs.
• Must be able to type for long periods of time