Director of Operations

Job Responsibilities

• Manage organization operations by directing and coordinating activities consistent with established goals, objectives, and policies.
• Evaluate and implement programs to ensure attainment of business plan for growth and profit.
• Implement improved processes and management methods to generate higher ROI and workflow optimization.
• Develop and create strategies and policies aligned with organizational goals.
• Provide mentoring and guidance to subordinates and other employees.
• Direct engineering to enable product remains within budget.
• Ensure consumable materials and supplies are adequately stocked.
• Develop marketing concepts for new product.
• Ensure compliance with H&SE policies.
• Act as first line contact for new customers and vendors.
• Follow up with customers and report to management on a routine basis.
• Ensure personnel perform operations/tasks in accordance with internal and external requirements.
• Ensure equipment and machines are functioning properly and preventative maintenance is performed.
• Ensure employees are properly trained and have the required tools and equipment to perform quality work.
• Follows direction set by the Company President.
• Comply with all safety, health, environmental and Quality Management System requirements, policies and procedures relevant to the position.
• Lead on ensuring technical compliance with the HSE requirements of the Company’s stakeholders, customers and regulators.
• Ensure customer requirements are serviced within established operating procedures.
• Diagnose problems and recommend or implement appropriate solutions.
• Oversee operations to achieve cost, delivery and quality objectives. Manage inventory turns (reduce slow or non-moving inventory) and identify material substitutions are done in an economical manner.
• Track financial activities for the facility (invoicing, local purchases, inventory levels and service utilization).
• Prepare annual budget and manage expenses to budget.
• Report monthly financials to management
• Administer facility contracts, maintenance and improvements.
• Direct and participate in sales activities to maintain customer base, develop new customers and monitor customer satisfaction.
• Develop and execute opportunities to increase services and ancillary revenue.
• Monitor and communicate new products and specifications, knowledge of customers, competition (strengths/weaknesses) and industry trends.
• Ensure compliance of Fleet Management Program.
• Maintain all company vehicles with necessary tools and safety equipment; ensure all necessary repairs are conducted in a timely manner and consistent with company policy.
• Provide support and guidance to all levels of personnel including training/coaching in areas of problem solving, creative thinking and technical skills.
• Human Resource responsibilities including staffing and organizing with qualified personnel; conduct performance appraisals and one-on-one meetings; counseling personnel for personal development and improvement; training; adhere to and reinforce policies and procedures.
• Record, track and approve weekly time; approve employee expense reports; manage non-chargeable items.
• Ensure compliance with DOT and ATF guidelines Other duties may be assigned as needed.

Required Skills / Knowledge

• Minimum of seven years relevant experience in UNION field services line operations and management
• Valid Driver’s License (CDL) or ability to obtain
• Strong technical understanding of company services and industry
• Computer literate – Microsoft – Word, Excel, Outlook.
• Ability to prioritize own workload, to work with a flexible approach
• Excellent communications skills - verbal and written
• Analytical ability is required in order to use relevant information and individual judgment, determine whether events or processes comply with laws, regulations or standards Essential;
• Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyses information skilfully; develops alternative solutions; works well in group problem solving situations; uses reasons even when dealing with emotional topics.
• Technical skills – Strong Technical skills are required in this position. Must assess own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decision; includes appropriate people in decision-making process; makes timely decisions.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks with approval; looks for and takes advantage of opportunities; asks for and offers help when needed.

Experience

• Ten to fifteen years of related experience and/or training, or equivalent combination of education and experience.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job- May require heavy lifting, long hours and travel to job locations for on site meetings. Some job sites may/will be out of state.