One of the client’s employees recommended us. Years before, we had resolved a problem for them. That had left a lasting impression. We examined the pump, put together a scope of work, and provided the client with a quotation. Not only did we come in at a quarter of the OEM’s price but we were able to carry out the work within six months. By contrast, the OEM had a lead time of two years.
Another of our customers gave the client a glowing review of our services, so we won the job. Nevertheless, throughout the project, the client’s quality team scrutinized our work in minute detail. They wanted a paper trail of everything we did – down to the last screw. We passed with flying colors, providing an extensive report with the project delivery. As the work was done locally at our facility in Qatar, the customer could view each stage of the repair and manufacture – an opportunity it took advantage of on an almost daily basis. A third-party surveyor also approved our work.
We inspected and certified the pump columns by checking their alignment and pressure testing them. We were able to salvage some of the parts, such as the spiders. We also saved the impeller by dressing it up, carrying out a slight machining modification, and balancing it. The shafts and bowls, however, were beyond repair so we manufactured new ones. We also gave the client a root-cause solution: We changed the design of the bearing. This enabled it to run dry for a longer period without causing damage