Emergency turbine work impresses specialty chemicals client

Bad news on the horizon

If there is one thing no service provider wants at the start of a new client relationship, it’s having to have a difficult conversation. But because of unforeseen events, that was precisely the position we found ourselves in shortly after beginning a light turbine maintenance (LTM) contract with Infineum. 

Infineum is one of the largest producers of oil additives in the world. It operates a chemical plant at Valdo Ligure, in Northwest Italy. There, it runs a Siemens SGT 100. It uses this light gas turbine to generate power for the plant and steam for its production processes. 

In September 2022, we signed a five-year ECare^® LTM contract. To bring the best value to our client, we decided to execute the contract using resources from Italy and from our Centre for Excellence for SGT-100 gas turbines in the UK. 

Within just a few months, however, we had to give our client some bad news. They would need to stop running their turbine. 

High standard leads to high praise

The client was delighted, writing to thank us “for the excellent work carried out to an undoubtedly high standard.”  

They paid special thanks to our team of technicians, who they said “have ALWAYS operated in total safety, with ZERO accidents and this is really the most important thing for Infineum, regardless of the technical result.”